Cases In Hospitality Management: A...
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Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate co…
Book Summary
Cases in Hospitality Management by Timothy R. Hinkin presents 55 real-world brief cases drawn from over 100 interviews with hospitality guests and employees. Covering hotels, restaurants, and travel/tourism, the cases explore decision making, communication, ethics, harassment, compensation, and group dynamics. Section introductions, headnotes, and questions guide students in analyzing diverse managerial situations, making it a practical supplement for hospitality courses.
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About Cases In Hospitality Management: A...
Based on more than 100 interviews with guests and employees across the hospitality industry, this book offers 55 concise, actual cases that bring managerial challenges to life. Each case illustrates core concepts in hotel, restaurant, and travel/tourism management, spanning topics such as decision making, communication, compensation, planning, discrimination, performance appraisal, organization design, sexual harassment, ethics, and group dynamics. Section introductions provide context, while case headnotes and discussion questions help students dissect each situation and develop analytical skills. The cases are brief enough for classroom use yet rich enough to spark meaningful debate. This structure makes the book an ideal companion to hospitality management textbooks, encouraging learners to apply theory to real scenarios. Instructors will appreciate the diverse range of issues and the ready-made framework for case analysis, while students gain insight into the complexities of managing people and operations in a service-driven industry.
Who should read Cases In Hospitality Management: A...?
This book is essential for undergraduate and graduate students in hospitality management programs, particularly those enrolled in courses on organizational behavior, human resources, or operations. Instructors seeking ready-to-use case studies will find it invaluable for classroom discussion and assessment. Current and aspiring hospitality managers—hotel general managers, restaurant supervisors, and tourism professionals—can also benefit from the practical insights into real workplace dilemmas. Additionally, trainers and HR professionals in the hospitality sector may use the cases for staff development and management training workshops.
Pros & Cons
Pros
- ✓ Features 55 concise, real-world cases based on actual interviews, ensuring authenticity and relevance.
- ✓ Covers a broad spectrum of managerial topics, from ethics and harassment to compensation and group dynamics.
- ✓ Includes section introductions, case headnotes, and questions that scaffold student analysis and discussion.
- ✓ Brief case format fits easily into class sessions and encourages active participation.
- ✓ Applicable across hotel, restaurant, and travel/tourism segments, offering versatility for various courses.
Cons
- ✗ Cases may feel dated to some readers, as the book was originally published in the 1990s.
- ✗ Lacks updated examples reflecting recent trends such as digital transformation or post-pandemic challenges.
- ✗ Some instructors may find the cases too brief for in-depth semester-long projects.
- ✗ Limited supplementary instructor materials, such as teaching notes or sample syllabi, are not included.
- ✗ Not a standalone text; readers need foundational hospitality management knowledge to fully engage with the cases.
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Frequently asked questions
Are the cases in this book based on real events?
Yes, the cases are drawn from over 100 interviews with actual guests and employees in the hospitality industry, making them realistic and grounded in practice.
What types of hospitality organizations are covered?
The cases span hotels, restaurants, and travel/tourism operations, providing a broad view of managerial issues across the industry.
Does the book include discussion questions for each case?
Yes, each case is accompanied by headnotes and questions designed to guide analysis and classroom discussion, along with section introductions for context.
Is this book suitable for self-study or only for classroom use?
While ideal for classroom use, the clear structure and questions make it suitable for self-study by managers seeking to sharpen their problem-solving skills.
How current are the cases?
The book was published in the 1990s, so some cases may reflect older industry practices; however, the core managerial issues remain relevant today.
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